We all like the opportunity to try out a product or service before comitting, especially when it involves monthly fees. The internet fax industry is no different. In this grid you'll find a list of providers that supply a free trial. These free trials are a great way to test and compare various providers prior to settling on one. Sign up for a couple Internet fax services that look to fit your needs, send a few faxes from each, navigate around the backend and see which suits you best.
No info found on fax broadcast. The user agreement makes provisions for dealing with incoming and outgoing unsolicited transmissions but seems to imply that complaints would be required before they would enforce the user agreement.
NA
No info found on fax broadcast. The user agreement makes provisions for dealing with incoming and outgoing unsolicited transmissions but seems to imply that complaints would be required before they would enforce the user agreement.
Yes"Due to system limitations, various technical issues may arise. Some recipients may not receive the faxes.” Also, they quote that they can handle 1 fax per minute, so a broadcast of 20,000 faxes would take almost 2 weeks to send.
YesCost is a flat 6 cents per delivered page anywhere within the US and Canada. There is no limit, and it could take anywhere from 5-10 hours for 20,000 pages.
Support HoursHours the email fax provider is available to support you should you have any problems. See below for details on the time to get through to support and the level of support received.
24/7
M-F, 8 - 5 PST
24/7
24/7
24/7
Support ReplyThe time it took up to get through to the online fax provider's support department.
3 mins
5 minsThe call took 5 minutes to reach a proper technician. Support # is hard to find, and not on the contact page. Initial call is outsourced, and you are transferred to a California technician after you are identified as needing technical support beyond the first level outsourced support.
Undetermined
NA Support was not available to us as we were only users not admins of the account. Customer service was supposed to call and resolve this but it's been 2 days now with no calls.
4 minsThe 4 minutes was spent listening to self-help offerings. Following that we were connected to an outsourcing unit that answered as "J2 Global" not "eFax".
Informed SupportGetting through to support is one thing - getting help is another. We asked each provider a few questions to see how they did in helping us through.
YesSupport # was easy to find and support was very honest about the issue we called about, admitting it's a problem with the service(fax preview does not work every time), and nothing with our PC config. Some companies waste customer time, checking end user settings, in an attempt to hide a service problem when they know it's on their end.
Yes
Undetermined
See notes Details on issues with support coming soon. We are currently resolving a problem with a lost fax.
NAeFax does not offer phone support to callers unless they are premium subscribers.
Time To ReceiveThe time delay between sending and receiving a fax.
10 mins
3-5 mins
Undetermined
2-5 mins
5 minsThis is the raw transmission speed from the time it connected to the time it disconnected, not including any delays setting up the fax message to deliver or waiting for a line. We will be looking for more unbiased results shortly.
Corporate OptionsWe've reviewed the least expansive option here fom each of the Internet fax providers. Corporations will of course want to know if they have offerings for large-scale use.
Yes
No
No
Yes
No
Incoming OveragesMany Internet fax providers change a low monthly fee but make their money on the overage if you underestimate your usage. Here's how much they'll charge you for overage on incoming fax pages.
$0.10
$0.08
$0.08
$0.059
$0.15
Outgoing OveragesMany email fax providers change a low monthly fee but make their money on the overage if you underestimate your usage. Here's how much they'll charge you for overage on outgoing fax pages.
$0.10
$0.08
$0.08
$0.059
$0.15
Review
MyFax
