We've tried to make it easy for you to find an online fax service with this grid by giving you reviews of the top online fax providers based on a variety of criteria to help you make the decision that's right for you.
If low overage fees are important to you then you may choose one Internet fax provider, but if you're more concerned with low monthly fees, a different email fax service may suit you. We've tried to give you the basics here but invite you to review our more detailed provider-by-provider review of all the major online fax services for more specifics.
The call took 5 minutes to reach a proper technician. Customer service # is hard to find, and not on the contact page. Initial call is outsourced, and you are transferred to a California technician after you are identified as needing technical assistance beyond the first level outsourced support.
Undetermined
Over 24hrsThe toll free number was not working properly so we submitted a web-form request and got a call in the afternoon on the following day.
NA 
Support was not available to us as we were only users not admins of the account. Customer service was supposed to call and resolve this but it's been 2 days now with no calls.
4 minsThe 4 minutes was spent listening to self-help offerings. Following that we were connected to an outsourcing unit that answered as "J2 Global" not "eFax".
Informed SupportGetting through to support is one thing - getting help is another. We asked each fax service a few questions to see how they did in helping us through.
YesTechnical support was very quick to answer our questions and was the only fax service that outsmarted our reviewers.
YesCustomer service # was easy to find and the technician was very honest about the issue we called about, admitting it's a problem with the service(online fax preview does not work every time), and nothing with our PC config. Some companies waste customer time, checking end user settings, in an attempt to hide a service problem when they know it's on their end.
Yes
Undetermined
Yes
See notes Details on issues with customer service are coming soon. We are currently resolving a problem with a lost online fax.
NAeFax does not offer phone assistance to callers unless they are premium subscribers.
Time To ReceiveWe sent a 6 page fax including cover and timed how long it took to receive it from the point of hitting Send.
Under 1 Minute
10 mins
3-5 mins
Undetermined
7 mins
2-5 mins
5 minsThis is the raw transmission speed from the time it connected to the time it disconnected, not including any delays setting up the fax message to deliver or waiting for a line. We will be looking for more unbiased results shortly.
Corporate Offerings?We've reviewed the least expensive option here fom each Internet fax service. Corporations will of course want to know if they have offerings for large-scale use.
Yes
Yes
No
No
Yes
Yes
No
Incoming OveragesMany Internet fax providers change a low monthly fee but make their money on the overage if you underestimate your usage. Here's how much they would charge you for overage on incoming fax pages.
$0.03
$0.10
$0.08
$0.08
NA
$0.059
$0.15
Outgoing OveragesMany email fax providers change a low monthly fee but make their money on the overage if you underestimate your usage. Here's how much they will charge you for overage on outgoing fax pages.
$0.03
$0.10
$0.08
$0.08
NA
$0.059
$0.15
Review
MetroFax
These are just some of the major online fax providers...
NEW! We are reviewing MOBILE Fax solutions for Android, iPhone, and BlackBerry devices.
Visit our mobile fax application review pages for hands-on reviews, information, ratings, and user comments.
Please visit our online fax provider review pages for more reviews and information.
Of course - there are different decisions to be made for different needs, heck some people only want email fax services. Here are the current top rated fax services for personal and for business use as well as providers who are running special offers.
Best For Business
Metrofax easily wins our vote best Internet fax for businesses big or small. Reliable email fax options, friendly well-informed staff, easy to use online fax services, and low overage fees with load of included pages, all make this a popular choice for business fax needs.
Special Offers
There are currently no special offers posted for the top Interent Fax providers.
You mean I can fax documents online without a physical fax machine? Get the fax out of here!
With the best Internet fax service options and programs, you can send a real fax very easily in just a matter of seconds online or through email, without having to deal with paper jams, running out of supplies orbusy phone lines. This is certainly the next step in the world of fax and each year brings new exciting features to make our lives easier. You'll save money, time and gain added reliability by switching to Internet fax.
With so many Internet faxing options available and email fax services all competing for your business it's difficult to know who to choose. You could spend your time researching and comparing email fax providers, but FAQ's About Fax has done the work for you! We offer non-biased comparisons of all the major fax services on the web with an easy to use comparison chart which highlights each company's prices, terms, reliability, technical support, ease of use, and all the other things you'll need to know about online faxing.
If you're ready to make the switch to Internet faxing but are unsure of who to go with, you've come to the right place - Faq's About Fax!
